Politique des retours
Our returns period lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Return
Pour être éligible à un retour, votre article doit être inutilisé et dans le même état que celui dans lequel vous l'avez reçu. Il doit également être dans l'emballage d'origine.
We are not able to offer refunds or returns on bespoke items that have been made especially for you. This includes products of a specific colour/type that have been made/cut to order; made to measure; customised or personalised.
Additional Non-returnable Items
- Gift cards
- Downloadable software products
Return Process
Pour remplir votre déclaration, nous avons besoin d'un reçu ou d'une preuve d'achat.
Please do not send your purchase back to the manufacturer (if not manufactured by EQ Acoustics).
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, or original manufacturer’s packaging
- Any item that is improperly packed, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
EQ Acoustics Ltd, Unit 37, Harewood Farm, Andover Down, Hants, SP11 6LJ, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail it to:
EQ Acoustics Ltd, Unit 37, Harewood Farm, Andover Down, Hants, SP11 6LJ, United Kingdom.
Vous devrez payer vos propres frais d'expédition pour le retour de votre article. Les frais d'expédition ne sont pas remboursables. Si vous recevez un remboursement, les frais d'expédition de retour seront déduits de votre remboursement.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Si vous expédiez un article de plus de 25 £, vous devriez envisager d'utiliser un service de suivi des envois ou de souscrire une assurance d'expédition. Nous ne garantissons pas que nous recevrons votre article retourné.
